If the FreshPour bottle won't click in and appears to not fit, remove the bottle and make sure the screw cap is removed and the foil tab on the neck has been punctured or peeled off.
After you remove the cap, and puncture the seal, place the FreshPour bottle into your Kuvée dispenser. When your FreshPour bottle connects to your Kuvée two things will happen. You should hear the bottle click into place, so make sure you press up until you hear a click. Then, you will see the label of the wine appear on the touchscreen.
If for some reason it doesn't, please email us at email@example.com so we can get you sorted out.