Your wine will pour a little slower than a standard bottle of wine. The opening on both your Kuvée dispenser and the FreshPour bottle is not as large as a standard wine bottle, as a way of keeping the wine fresh for longer. The benefit of this is that your wine actually aerates while pouring.
That said, the pour should still be consistent, steady and not take much longer than a regular wine bottle to fill your glass. If your pour is more of a trickle, first make sure the foil tab on the neck of your wine refill is completely punctured, including the thin film under the foil, and that you are not trying to pour wine out of an almost empty FreshPour bottle (for Connect™ users your dispenser will show you when your bottle is empty).
If your bottle still has at least a glass or so left and the tab is completely punctured, please email us at firstname.lastname@example.org with the following information:
- If it is a specific bottle you are having trouble with, or if it's all FreshPour bottles. If it's a particular one, let us know what bottle it is, and if you can remember, when you received it.
- Your Kuvée serial number, located on the bottom of your Connect™ on a white sticker. The serial number print is small, so if you can't read it, you can just send us a picture of the serial number.